Bjwala one Privacy Policy

Introduction

Bjwala One A trusted online gaming platform enjoyed daily by millions of players across Bangladesh. Protecting the personal information you share while using our platform is our foremost responsibility.

This Privacy Policy will clearly explain to you Bjwala One What information we collect, why we collect it, how it is stored, and what your rights are. We believe transparency is the foundation of genuine trust. This policy is written in plain, clear language so every user can easily understand it.

By using this website or app, you are considered to have accepted this Privacy Policy. If any part is unclear or you have questions, please Help Center Contact us.

What Information We Collect

Bjwala Onewhen you create an account and use our services, we may collect the following types of information:

How We Use Your Information

Bjwala One Your information is used solely for the purposes listed below. We do not use it for anything beyond this:

• Account Management & Verification: Verifying your identity and ensuring secure access to your account.
• Transaction processing: Financial information is used for deposits, withdrawals, and bonus payments.
• Customer support: Your information is used to resolve issues and provide support.
• Fraud prevention & security: Protecting your account by detecting suspicious activity.
• Fulfilling legal obligations: Using your information to comply with directives from government regulatory authorities.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Promotional Communications: Sending offers and bonus information with your consent (can be opted out at any time).

Importantly, Bjwala One Your data is never sold to advertisers or third parties. Our platform's revenue comes from the quality of our services — not from your information.

Data Sharing & Third Parties

Bjwala One We may share information with specific third parties in limited circumstances. In each case, strict agreements and security protocols are followed:

• Payment processor: bKash, Nagad, Rocket, and other payment gateways receive only the information strictly necessary to complete a transaction.
• Legal authorities: Your information may be disclosed in response to lawful requests from government authorities under Bangladesh law.
• Security service provider: Technology partners are granted limited data access solely to ensure cybersecurity.
• KYC verification provider: With licensed KYC service providers for identity verification.

All third parties listed above are legally bound to adhere to our privacy standards. Under no circumstances may they use your information for their own purposes or resell it.

Cookie Policy

Bjwala One Cookies are used on our website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language, theme, and similar settings.
• Analytical Cookies: Used to understand site usage patterns and improve our services.

You can delete or block cookies at any time through your browser settings. Note that doing so may limit certain site functionality.

Data Retention Period

Bjwala One Your data is not retained indefinitely. The retention periods for different types of data are outlined below:

• Account details: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction records: Financial transaction data is retained for up to 7 years (in accordance with Bangladesh's financial regulations).
• Game history: Typically retained for up to 3 years.
• Communication Logs: Customer support conversations are retained for up to 2 years.
• Cookies & session data: Upon session end or within 30 days.

Once the defined retention period expires or upon your request (where no legal obligation applies), your data is permanently deleted.

Your Rights

Bjwala OneAs a user, you have the following rights and we are committed to honoring them:

• Right to Access: You can request to know what information we hold about you.
• Right to data correction: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data unless retention is required by law.
• Right to Data Portability: You can receive a copy of your data in a machine-readable format.
• Right to Object to Processing: You can object to your data being used for specific purposes.
• Opt Out of Marketing: You can opt out of promotional messages at any time by letting us know.

To exercise any of your rights, please visit our Help Center Get in touch. We typically respond within 30 business days.

Security Measures

Bjwala One Industry-leading security technology is used to protect your personal data. Our security measures include:

• 256-bit SSL Encryption: All your data transfers are secured with bank-level encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• 24/7 system monitoring: Real-time monitoring to detect any unusual activity.
• Regular penetration testing: External security experts regularly audit our systems for vulnerabilities.
• Data backup: Multiple encrypted backups of your data are stored on secure servers.
• Staff training: Every Bjwala One employee undergoes rigorous data protection training.

No technology is 100% secure, though, so you need to stay vigilant — never share your password or OTP with anyone. Bjwala OneNo Bjwala One employee will ever ask for your password.

Protection of Minors' Data

Bjwala One Strictly ensures that no individual under the age of 18 can use our platform. Age verification is mandatory during registration.

If we become aware that we hold information belonging to a minor, that account will be immediately closed and all collected data will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

Bjwala One We reserve the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will send a notification to your registered mobile number or email.
• We will announce changes in a prominent location on the website.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We encourage you to visit this page regularly.

Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, you can reach us through the following:

• Email: support@bjwalaone.com
• Help Center: Our Help Center Submit a live chat or ticket on the page.
• Response Time: We typically respond within 24–48 hours.

Every message you send matters to us. Bjwala One's privacy team is always here to help.